What's the difference between soft enamel pins and hard enamel pins?
Hard enamel pins are fancier and more expensive to make– the enamel is at the same level as the metal on the pin’s face, which isn’t true for soft enamel.
Last updated: September 28, 2017 07:29
Will you ship to my country?
Probably. If you want me to add an option for shipping to you, email me the pledge level you want and where you live and I’ll add shipping there as an option. (Sorry for the trouble. This allows us to be more accurate than merely adding one outlandishly high price for shipping to everywhere outside North America.)
Last updated: September 15, 2017 08:55
Can I choose a different colored T-shirt ?
No, sorry. Just thinking about the logistical complications giving everyone that option would create hurts our brains.
Last updated: September 15, 2017 09:02
When can I choose my pin(s) and my T-shirt(s)? When will I tell you what size T-shirt(s) I want?
We’ll send you a survey after this campaign ends. You’ll be able to specify your product choices and T-shirt sizes as well as your shipping address.
Last updated: September 15, 2017 09:02
What if I order a T-shirt that doesn’t fit?
We’ll do what we can to get you the size you need, but it may not be possible depending on timing. If an exchange is not possible we’ll have you send the T-shirt back for a full refund (in the case of add-ons) or a partial refund (in the case of sets that include T-shirts). Or you can just give the T-shirt to a friend.
Last updated: September 15, 2017 09:02
Who will get the stretch goal rewards?
We’ve already achieved the $10,000 stretch goal! Everyone who pledges to pledge levels that cost $25 or more before shipping and add-ons will get 5 reader-friendly buttons. (Basically this is everyone who pledges to all levels except Pin Me and Pin Me Twice.)
If we achieve the $20,000 stretch goal, we’ll add a hard enamel pin (design to be revealed) to pledge levels that include 4 or more pins (Lost and Found in the Library, Special Collection, and Share the Love).
Last updated: September 28, 2017 09:14
Will the T-shirts shrink?
Not in our experience. We’ve been using these shirts for years and they stay true to size. And did I mention they’re super soft? I love them.
Last updated: September 28, 2017 07:31
Are long sleeve shirts available?
No
Last updated: October 23, 2017 12:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.